Frequently Asked Questions
Everything you need to know about making your house a home.
What is the typical shipping timeline for furniture?
Most in-stock items ship within 5-7 business days. Custom upholstery and large furniture pieces may take 4-6 weeks for delivery depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Absolutely. Neighbor is committed to sustainability; all our wood furniture is crafted from FSC-certified timber and finished with low-VOC stains.
Do you offer fabric swatches for sofas and chairs?
Yes, we provide up to five complimentary fabric swatches so you can see and feel the materials in your own lighting before making a purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger furniture investments.